Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual English and Japanese Senior Customer Service Representative.

Key Responsibilities

• Provide exceptional customer service and support to clients in both English and Japanese
• Resolve customer inquiries and issues efficiently while maintaining a high level of satisfaction
• Collaborate with team members to enhance service delivery and improve customer experience

Required Qualifications

• Fluency in English and Japanese, both spoken and written
• Previous experience in a customer service role
• Ability to work in a fast-paced environment
• High school diploma or equivalent; higher education preferred
• Familiarity with customer service software and tools