Customer Solutions Manager

Job Summary

A company is looking for a Customer Solutions Manager to guide shelters and rescues in using their software platform.

Key Responsibilities

• Serve as a product expert and consultant to help customers optimize their operations
• Investigate and document product issues, providing insights to the Product and Engineering teams
• Resolve support requests empathetically and efficiently through various communication channels

Required Qualifications

• Demonstrated success in customer-facing roles
• Ability to remain composed and solutions-oriented under pressure
• Highly organized with effective prioritization skills
• Tech-savvy with a willingness to learn new tools
• A product mindset focused on workflows and continuous improvement