Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to support their After-Care Team in Austin.

Key Responsibilities

• Create a high level of satisfaction for customers by addressing inquiries and concerns
• Liaise between customers and technicians to provide updates on repairs and loaner devices
• Maintain accurate records of customer interactions, equipment returns, and repair statuses

Required Qualifications

• Minimum two-year associate degree or 2 years of experience in a remote customer service environment
• Must have a designated workspace with minimal distractions
• 1-3 years of data entry experience required
• Proficiency in Microsoft Office and ability to troubleshoot basic IT issues
• Resourceful, organized, and able to manage multiple priorities effectively