Help Desk Manager

Job Summary

A company is looking for a Help Desk Lead/Manager.

Key Responsibilities

• Analyzes problems and provides technical assistance and support to end users for hardware, software, and systems
• Supervises and coordinates activities of Help Desk Technicians or Representatives while managing help desk operations
• Establishes scripts, procedures, and templates for the help desk team and tracks performance to ensure high customer service standards

Required Qualifications

• Seven (7)+ years of experience in supporting Information Technology as a Help Desk Lead/Manager
• Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c)
• Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification
• High School Diploma/GED