Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Representative to reduce churn and maximize customer retention.

Key Responsibilities

• Engage and re-engage high-volume PLG and Sales Assisted customers who show signs of churn
• Quickly identify churn risk factors and provide tailored solutions
• Analyze churn data and seasonal trends to refine outreach strategies

Required Qualifications

• 2+ years experience handling a high volume of accounts with a focus on retention
• Experience in subscription-based business models with recurring revenue
• Proficiency in CRM tools (HubSpot, Salesforce, Gainsight, or equivalent)
• Ability to multi-task and manage a large volume of at-risk customers
• Roofing, SaaS, or construction tech experience is a plus