Texas Licensed Technical Support Advisor

Job Summary

A company is looking for a Technical Support Representative who must live in Texas and work from home.

Key Responsibilities

• Research and resolve issues reported by clients via phone, email, and chat support
• Manage and maintain a test lab of devices for reproducing customer issues
• Document all customer interactions according to standard operating procedures

Required Qualifications

• 2+ years of technical/product support experience
• Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required
• General curiosity about how and why things work
• Ability to quickly learn and articulate technical concepts
• Well-versed in chat and email etiquette