Healthcare Help Desk Supervisor

Job Summary

A company is looking for a Help Desk Supervisor - Remote US.

Key Responsibilities

• Supervise daily operations of the Help Desk team to ensure service levels and quality standards are met
• Provide coaching and performance feedback to team members to enhance their professional development
• Manage escalated calls and complex issues, ensuring prompt resolution and support for frontline staff

Required Qualifications

• 3-5 years of experience in a call center environment, with 1-2 years in a supervisory role
• Strong knowledge of healthcare, Medicaid, or insurance processes preferred
• Proficiency in Microsoft Office and call center systems
• Strong organizational skills with the ability to manage multiple priorities
• Ability to motivate and guide a diverse team