Client Support Specialist

Job Summary

A company is looking for an EA-Client Support Specialist to deliver exceptional customer support and collaborate with internal teams.

Key Responsibilities

• Provide exceptional customer support across email, chat, and phone channels
• Swiftly and accurately address customer inquiries and escalate technical issues as necessary
• Cultivate collaborative relationships within the Customer Support team and across departments

Required Qualifications, Training, and Education

• Minimum of 1 year of customer service experience
• Familiarity with CRM tools such as Salesforce, ZenDesk, or Intercom is advantageous
• Familiarity with Bonterra's software solutions, specifically EveryAction and Salsa, is a bonus
• Proficiency or familiarity with a coding language such as HTML/CSS or SQL is advantageous
• Previous experience in teaching or training, including mentoring or tutoring, is preferred