Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure the success of strategic clients and drive value realization.

Key Responsibilities

• Partner with customers to understand their business requirements and drive quick time to value
• Own the customer lifecycle for assigned accounts, from onboarding to ongoing success
• Identify opportunities for increased product adoption and track key customer health metrics

Required Qualifications

• 3-5 years of client-facing implementation and/or consulting experience managing enterprise accounts
• Experience with Customer Data Platforms (CDPs) and/or marketing automation tools
• Proven ability to build relationships with executives and technical stakeholders
• Comfortable with all phases of the customer lifecycle including onboarding and retention
• Experience in a fast-paced, high-growth environment