Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate.

Key Responsibilities:

• Respond to and resolve customer inquiries regarding benefits, eligibility, and claims
• Educate customers on consumer-driven health care and assist them in selecting benefit plans
• Support customers in navigating digital tools and resources related to their health plans

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of customer service or relevant experience
• Experience with Windows PC applications and ability to navigate complex systems
• Ability to work full-time, Monday - Friday, with flexibility for occasional overtime