Vice President of Client Success

Job Summary

A company is looking for a Vice President, Client Success.

Key Responsibilities

• Lead a specialized client portfolio and nurture relationships to grow a profitable book of business
• Ensure alignment between organizational objectives and client needs to maintain profitable growth
• Develop short and long-term business strategies, collaborating with various teams to deliver on these strategies

Required Qualifications, Training, and Education

• 15+ years of business leadership experience, preferably in the customer experience industry
• In-depth knowledge of customer experience with technology, media, or communications clients
• Strong understanding of the sales process, contact center operations, and financial metrics
• Experience serving large, complex Fortune 500 clients in a fast-paced environment
• Demonstrated success in influencing and managing within matrix organizations