Overnight Customer Support Specialist

Job Summary

A company is looking for an Overnight Customer Support Specialist.

Key Responsibilities

• Manage high call volumes and provide support through phone, chat, and email
• De-escalate difficult situations with empathy and maintain customer satisfaction
• Document customer interactions and maintain accurate records in the CRM system

Required Qualifications

• 1+ year of experience working overnight shifts
• 2+ years of experience in a high-volume call center or customer service role
• Experience in navigating multiple digital platforms and resolving technical issues
• Proficient in using CRM systems to manage customer interactions
• Property and Casualty (P&C) licensing is a plus