Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager to build and scale the operational foundation for its global Customer Success organization.

Key Responsibilities

• Develop, document, and implement scalable processes for Customer Success workflows and customer lifecycle management
• Define and track key metrics for retention, adoption, and expansion, providing actionable insights to leadership
• Own and optimize the Customer Success technology stack and build reporting dashboards for internal stakeholders

Required Qualifications

• 3+ years of experience in Customer Success Operations, Revenue Operations, or Business Operations (B2B SaaS preferred)
• Proven track record of building operational processes from scratch in a high-growth or transformation environment
• Strong experience with CRM (Salesforce) and Customer Success platforms
• Advanced data analysis and reporting skills
• Strong project management skills