Customer Support Advocate

Job Summary

A company is looking for a Customer Support Advocate to provide tailored service experiences to customers in a remote setting.

Key Responsibilities

• Assist customers with inquiries regarding loan statuses, payment arrangements, and account maintenance
• Protect against identity theft and fraud by adhering to established policies and procedures
• Provide troubleshooting support and adapt to changing priorities while maintaining service standards

Required Qualifications

• 3+ years of customer service experience, with 2+ years in a high-volume contact center
• Experience in collections or sales-oriented contact centers is a plus
• Proficiency in standard business computer operations and software applications
• Ability to attend 5 weeks of training and work a full-time rotating schedule
• Reliability in attendance and a commitment to excellent customer service