Bilingual Customer Success Specialist

Job Summary

A company is looking for a part-time Customer Success Specialist (BILINGUAL English and Spanish).

Key Responsibilities

• Guide families through the onboarding process for care delivery
• Provide product support through phone calls and emails
• Build strong rapport with dyads and assist with enrollment on the platform

Required Qualifications

• At least two years of customer service experience
• Bilingual in English and Spanish
• Able to work 15-20 hours per week, including PST hours
• Experience in healthcare customer service is preferred
• Experience enrolling patients into a digital health program is a plus