Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to join their remote team.

Key Responsibilities:

• Deliver technical support for the company's suite of nonprofit SaaS products
• Use SQL to investigate, diagnose, and resolve data-related issues
• Collaborate with engineering and product teams to escalate and resolve complex technical problems

Required Qualifications:

• Experience providing technical support for SaaS platforms in the nonprofit sector
• Proficiency in SQL for querying and troubleshooting relational databases
• Ability to work independently in a remote environment