Health Insurance Customer Representative

Job Summary

A company is looking for a Customer Care Representative, IFP.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with their applications and coverage details
• Track applications and resolve any outstanding requirements to ensure customer satisfaction
• Identify cross-sell opportunities and drive customer retention by recommending alternative plans as needed

Required Qualifications

• High school diploma or equivalent
• At least 2 years of industry experience in a broker or insurance company
• Active Health License or ability to obtain within 4-6 months of employment
• Experience selling individual and/or Medicare insurance products via telephone is preferred
• Bachelor's degree is a plus