Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager - Remote.

Key Responsibilities

• Own and optimize the Customer Success technology stack, including Salesforce and reporting tools
• Support cross-functional initiatives to enhance customer journey mapping and training efforts
• Develop and implement scalable processes for Customer Success workflows and track key performance metrics

Required Qualifications

• 3+ years of experience in Customer Success Operations, Revenue Operations, or Business Operations (B2B SaaS preferred)
• Proven track record of building operational processes from scratch in a high-growth environment
• Advanced data analysis and reporting skills (Excel, Power BI, etc.)
• Strong project management skills
• Administration certifications in CRM and CS platforms, or PMP preferred