IT Service Desk Analyst

Job Summary

A company is looking for an IT Service Desk Analyst (100% Remote).

Key Responsibilities

• Serve as the first point of contact for IT issues, averaging 40-50 tickets per day
• Troubleshoot and resolve Level 1-1.5 requests, escalating as needed
• Document, triage, and track tickets using ServiceNow and other ITSM tools

Required Qualifications

• Bachelor's degree in a relevant field or equivalent education and experience
• At least 1 year of IT Service Desk/Help Desk experience, preferably in healthcare
• Experience supporting end-users in a high call-volume environment
• Familiarity with ticketing systems, with ServiceNow being strongly preferred