Head of Customer Success

Job Summary

A company is looking for a Head of Success to build and scale its global Success organization.

Key Responsibilities

• Build and lead the Success team, focusing on customer success, onboarding, and solutions
• Own retention and expansion metrics with direct accountability
• Design and execute playbooks for enterprise healthcare customers

Qualifications & Skills

• 7+ years in Success or post-sales leadership, ideally at an early-stage startup
• Proven track record of owning $20M+ ARR in retention/expansion
• Experience building a Success organization from scratch and scaling it
• Deep understanding of B2B SaaS models; healthcare or AI experience preferred
• Hands-on operator with strong process and metrics discipline