Bilingual Spanish Customer Service Rep

Job Summary

A company is looking for a Remote Customer Service Representative, Bi-Lingual Spanish.

Key Responsibilities

• Manage inbound and outbound customer interactions, assisting with reservations and inquiries
• Document customer interactions and update accounts accurately according to company standards
• Meet individual KPIs and contribute to a positive team environment while adhering to company policies

Required Qualifications

• High School Diploma or equivalent
• 1+ years of inbound contact center experience
• 2+ years of customer-facing experience in a service role
• Proficiency in Microsoft Office Suite and typing speed of 50+ words per minute
• Basic proficiency in contact center software is a plus