Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist (Part Time).

Key Responsibilities

• Provide high-quality support for members through live chat, email, and phone calls
• Communicate effectively to address questions regarding products, services, and estate planning
• Identify and report bugs or negative experiences encountered by members

Required Qualifications

• Experience with customer support platforms, such as Zendesk
• Strong customer-focused mindset with a passion for problem-solving
• Ability to thrive in a collaborative, fast-paced environment
• Familiarity with technology tools like G-Suite and Confluence
• Availability to work about 25 hours a week, including potential weekend hours