Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer - Hotel SaaS Revenue Management (RMS).

Key Responsibilities

• Assist hotel customers with the implementation and onboarding of the Revenue Management System (RMS)
• Provide ongoing customer support and training to optimize the use of RMS features
• Collaborate with internal teams and third-party vendors to manage system integrations and ensure data accuracy

Required Qualifications

• Bachelor's degree or equivalent experience in Hospitality, Technology, or Customer Support
• Experience with customer support or ticketing tools such as Jira or Salesforce
• Foundational understanding of hotel operations, including Front Office and Revenue Management
• Ability to manage multiple tasks and priorities effectively
• Customer-focused mindset with strong interpersonal skills