Tier 2 Support Technician

Job Summary

A company is looking for a Tier 2 Support Technician to assist clients with technical issues and provide exceptional customer service.

Key Responsibilities

• Provide excellent customer service via phone and remote technical support
• Walk clients through diagnostic procedures to identify and resolve errors
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment

Required Qualifications

• 2-3 years of tech support experience is preferred
• 1-2 years of customer service experience is preferred
• Bachelor's degree in Information Technology or Computer Science is preferred
• Proven reliability and the ability to work independently
• Experience with Microsoft Windows and Office products