Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist (Part Time).

Key Responsibilities

• Provide high-quality support for members via live chat, email, and phone calls
• Communicate effectively to address questions about products and estate planning
• Identify and report bugs or issues to leadership while handling member complaints

Required Qualifications

• Experience with customer service and consumer experiences
• Proficiency in technology tools such as Zendesk and G-Suite
• Self-motivated and able to thrive in a fast-paced environment
• Ability to work approximately 25 hours a week, including potential weekend hours
• Available to candidates residing in specific states only