Licensed Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate - Licensed.

Key Responsibilities

• Handle incoming interactions from members, providers, and vendors within defined service protocols
• Resolve issues related to eligibility, benefits, and claims for members and providers
• Educate and counsel members and providers on various health plan information and follow up on tasks

Required Qualifications, Training, and Education

• Active Health and Life Insurance License
• Minimum of 2 years of call center experience
• Experience with medical terminology and/or insurance
• High School Diploma required; college education is a plus
• Experience in a fast-paced, high call volume environment