E-commerce Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent - E-commerce (Shopify).

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat
• Troubleshoot common issues related to orders, shipping, account access, and Shopify storefront functionality
• Coordinate with fulfillment teams and external brand stakeholders to resolve cross-brand or multi-system issues

Qualifications:

• 2-3 years of experience in e-commerce customer support, ideally in a Shopify environment
• Experience supporting phone, email, and live chat channels
• Familiarity with Gorgias, Zendesk, or similar platforms for omnichannel ticket management
• Experience supporting multiple brands or products is a plus
• Understanding of privacy-related support workflows (RTK/RTD) is a bonus