Technical Support Representative

Job Summary

A company is looking for a Tier 2, Technical Support Representative.

Key Responsibilities:

• Manage and respond to customer inquiries regarding the Optos Panoramic200 device
• Troubleshoot network issues and perform remote installations and upgrades
• Log interactions and escalate critical issues to field teams

Required Qualifications:

• High School diploma or equivalent
• 1+ year of Technical Support experience
• Experience in a customer care environment
• Extensive knowledge of Windows operating systems and PC hardware
• Intermediate IT networking knowledge