Tech Support Specialist

Job Summary

A company is looking for a Tech Support Specialist to provide remote technical support to users.

Key Responsibilities

• Provide first-level technical support to users through calls, email, and chat
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity
• Maintain accurate documentation of all support interactions and escalate complex issues as necessary

Required Qualifications

• High School Diploma/GED (or higher)
• 1+ years of experience with computer systems, software, or network troubleshooting
• 1+ years of experience with common operating systems (Windows, macOS, Linux)