Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist.

Key Responsibilities

• Provide troubleshooting support and escalate unusual client issues
• Offer best practice guidance for utilizing PatronManager tools effectively
• Communicate with clients promptly and manage a recommended volume of cases

Required Qualifications

• 1 year of experience with Patron Management and Salesforce administration
• Experience working with non-profit arts organizations
• Ability to assist clients with varied technical backgrounds
• Familiarity with cloud-based applications and Salesforce
• Strong understanding of computer applications and software