Client Success Director

Job Summary

A company is looking for a Client Success Director to lead client experience and drive revenue growth.

Key Responsibilities

• Establish and scale client success processes and strategies while managing day-to-day operations
• Oversee the entire client lifecycle from sales support to implementation and renewal
• Drive revenue growth by helping clients achieve their goals to ensure renewals and expansion

Required Qualifications

• 6-8 years of professional experience in the digital health space, particularly with employers and health plans
• Strategic thinker with the ability to identify problems and execute solutions
• Proactive problem-solver with a "can-do" attitude and ownership mentality
• Curious and client-focused with a genuine interest in understanding client challenges
• Bachelor's degree in business or a related field