Customer Experience Representative

Job Summary

A company is looking for a Representative, Customer Experience.

Key Responsibilities

• Provide service support to members and/or providers through various communication channels
• Conduct surveys related to health assessments and member/provider satisfaction
• Document details related to inquiries and engage with internal/external departments for resolution

Required Qualifications

• High School Diploma or equivalent combination of education and experience
• 1-3 years of sales and/or customer service experience in a fast-paced environment
• Preferred: Associate's Degree or equivalent combination of education and experience
• Familiarity with systems such as Microsoft Office, Salesforce, and CRM tools
• Ability to work scheduled shifts, including overtime and weekends as needed