Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage a portfolio of SMB customers to ensure high retention, adoption, and growth
• Lead and mentor a team of Customer Success Managers while developing scalable engagement strategies
• Design and implement AI-enabled workflows and reporting mechanisms for efficiency

Required Qualifications

• 4-6+ years in Customer Success, Account Management, or a related role
• Experience in a team lead or managerial position with coaching responsibilities
• Proficiency in scaled customer success operations and digital engagement strategies
• Hands-on experience with AI tools and workflow automation
• Familiarity with HubSpot or similar software and a data-driven approach to insights