Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Take ownership of customer issues, triaging, investigating, and resolving complex requests
• Escalate issues to the Engineering team and maintain communication with customers regarding progress
• Create and manage Knowledge Base content while collaborating with cross-functional teams

Required Qualifications

• Minimum of a bachelor's degree in a STEM field or equivalent work experience
• 5+ years of experience in a highly technical support role for enterprise customers
• 3+ years of experience with Docker and Kubernetes
• Familiarity with CI/CD concepts, Linux, GitHub, Helm Charts, and Terraform
• Startup experience is preferred