Helpdesk Analyst

Job Summary

A company is looking for a Helpdesk Analyst (Full-time, Remote) (First Shift 6:00am-2:00pm EST).

Key Responsibilities

• Serve as the primary point of contact for helpdesk support, addressing inquiries and resolving technical issues
• Collaborate with the Helpdesk Architect and Leadership team to develop and implement business and technical strategies
• Gather, track, and analyze requirements from business users and stakeholders to ensure effective technical solutions

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred
• One year of work experience in a helpdesk or technical support role
• Proven experience with digital platform tools such as Pega, Appian, and ServiceNOW
• Experience in creating process models, diagrams, and related documentation
• Certifications in relevant digital platform tools are preferred