Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide support across various communication channels.

Key Responsibilities

• Support customers via phone, email, web forms, and live chat across multiple brands
• Provide accurate and friendly responses in a call-center environment
• Collaborate with teammates and other departments to resolve customer issues and handle special projects

Required Qualifications

• 2+ years of direct customer service experience (phone/email preferred)
• Strong computer and web navigation skills; quick learner of new systems
• Proficiency with Microsoft Office
• Familiarity with knitting, crochet, or quilting products
• Collaborative and adaptable, comfortable multitasking in a fast-paced environment