Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer to provide advanced technical support for software issues.

Key Responsibilities

• Provide enterprise-level technical support to customers via phone and ticketing systems
• Manage technical support cases and ensure compliance with SLA guidelines
• Document technical solutions and publish knowledge base articles for internal and customer use

Required Qualifications

• 5 or more years of related experience in technical support or systems administration
• Strong troubleshooting skills for software applications and distributed cloud environments (AWS)
• Experience with AWS services such as S3, EC2, IAM, and CloudWatch
• Advanced understanding of Microsoft Exchange and SMTP messaging architecture
• Hands-on experience troubleshooting Microsoft Windows, Active Directory, and IIS