Service Delivery Associate

Job Summary

A company is looking for a Service Delivery Associate to provide technical and customer assistance to clients.

Key Responsibilities

• Work closely with customers to gather requirements and set up accounts on the document management platform
• Assist with version upgrades, UAT testing, and provide training to clients on product functionality
• Configure systems/templates for new clients and troubleshoot client issues related to system functionality

Required Qualifications

• Bachelor's degree or equivalent work experience
• Minimum 2 years of professional experience in Financial or Information Systems
• Advanced knowledge of technology, including MS Office and financial reporting software
• Experience in overseeing work conducted by junior staff and reviewing for accuracy