Technical Software Support Engineer

Job Summary

A company is looking for a Technical Software Support Engineer 2 to provide expert support for their software solutions in the workers' compensation industry.

Key Responsibilities:

• Provide comprehensive technical support for workers' compensation bill review platforms and claims processing systems
• Monitor and resolve EDI transmission issues with external partners
• Document system bugs and conduct training sessions for clients on software utilization

Required Qualifications:

• High School diploma
• 2 years of experience with troubleshooting medical bill processing and claims management issues
• Proficiency with Microsoft tools (Outlook, Teams, Word, Excel)
• Customer service/support experience
• Self-motivated with the ability to work independently in a remote environment