Helpdesk Support Engineer

Job Summary

A company is looking for a Helpdesk Support Engineer to provide frontline technical assistance to users within the Databricks environment.

Key Responsibilities

• Respond to and resolve user-reported issues related to Databricks notebooks, clusters, jobs, and workspace access
• Troubleshoot job failures, performance bottlenecks, and data ingestion errors
• Collaborate with data engineers and IT teams to ensure seamless integration with external tools

Required Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field
• Minimum of 5 years of experience as a helpdesk engineer
• Familiarity with cloud computing, Databricks, databases, and data warehouses
• Experience with remote desktop tools and VPN configurations
• Ability to support a remote team