Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to oversee the delivery of managed security services and ensure customer satisfaction.

Key Responsibilities

• Manage service delivery and operational processes to meet customer needs and satisfaction
• Build and maintain executive-level customer relationships and resolve complex issues
• Oversee financial execution of programs and collaborate with leadership to enhance business performance

Required Qualifications

• Extensive knowledge of Threat Detection and Exposure Management operations
• Experience with extended detection and response (XDR) solutions
• 1-2 years of experience managing professional or managed services engagements in the information security industry
• 3-5 years of information security or cybersecurity experience
• BA/BS in Business Administration, Finance, Computer Science, or equivalent experience