Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager.

Key Responsibilities:

• Manage a high-volume portfolio of employer clients with a focus on customer outcomes
• Establish trusted relationships and drive customer adoption and satisfaction through scalable programs
• Collaborate with various teams to ensure a seamless customer experience and contribute to customer-facing resources

Required Qualifications:

• 2+ years of experience in B2B SMB or scaled customer success, account management, or sales
• Strong project management skills with the ability to prioritize requests
• Proven ability to build relationships and understand business needs
• Flexibility to adjust to changing priorities as the company scales
• Experience with an enterprise CRM (e.g., HubSpot, Salesforce) is preferred