Service Center Representative

Job Summary

A company is looking for a Service Center Representative.

Key Responsibilities

• Deliver comprehensive support to customers with complex issues and questions
• Manage and maintain timelines for issue resolution while documenting transactions and processes
• Achieve proficiency with software applications and maintain a positive customer experience

Required Qualifications

• High school diploma or GED required; college courses preferred
• One year of customer service experience or equivalent combination of education and experience required
• Inbound call center experience preferred
• Ability to troubleshoot and support customers using software applications
• Strong understanding of basic computer functions