Customer Support Specialist

Job Summary

A company is looking for a L2 Product Specialist.

Key Responsibilities:

• Respond to customer inquiries via email and chat, ensuring timely and accurate resolutions
• Assist customers with troubleshooting software-related issues, offering clear and helpful guidance
• Document and escalate issues as needed, collaborating with technical teams to find solutions

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred
• Basic technical aptitude and a desire to learn about SaaS products
• Familiarity with CRM systems and support software is a plus
• Ability to work independently, manage time effectively, and prioritize tasks
• Customer-focused attitude with a problem-solving mindset