Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Account Manager, Manager.

Key Responsibilities

• Owns operational executive relationships with customers and partners to drive customer success and expand relationships for growth opportunities
• Guides the team in mobilizing resources to resolve blockers, support customer adoption, and deliver on customer success plans
• Coaches team members on technical knowledge development and advises customers on relevant Microsoft technology trends

Required Qualifications

• Master's Degree in a relevant field with 4+ years of experience in customer success or related roles, or Bachelor's Degree with 6+ years of experience
• Ability to meet security screening requirements, including U.S. citizenship verification
• Experience in customer-facing roles with a focus on solution delivery and portfolio management
• Preferred: 10+ years of experience in customer success with a Master's Degree, or 12+ years with a Bachelor's Degree
• Preferred: Project Management certification and relevant industry experience