Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist clients' customers via inbound calls in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries and issues with speed and professionalism, ensuring one-call resolutions
• Document customer accounts accurately in client systems and follow required scripts and procedures
• Create exceptional customer experiences through various communication channels, including calls and online chat

Required Qualifications

• At least 1 year of experience in customer service within a transaction-based environment
• High School Diploma or GED/equivalent
• Flexibility to work varying shifts, including at least one weekend day
• Computer literacy with a minimum typing speed of 25 WPM and ability to use multiple software systems
• Must reside in specific states including TX, OK, GA, TN, IN, OH, KS, MO, NC, or NV