Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist members with inquiries and issues related to health care services.

Key Responsibilities

• Handle customer service inquiries and problems via various communication channels
• Educate and guide members on their health care plans and resources
• Document and track communications with members, providers, and plan sponsors

Required Qualifications

• Customer service experience in a transaction-based environment preferred
• Experience in a production environment
• High school diploma, G.E.D., or equivalent experience