Lead Customer Service Representative

Job Summary

A company is looking for a Lead Customer Service Representative.

Key Responsibilities

• Manage phone metrics and ensure call handling meets expectations with a focus on first call resolution
• Lead a team to meet performance metrics and handle patient concerns effectively
• Research issues and provide guidance to resolve complex scheduling issues and customer complaints

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• Experience in patient access scheduling
• Supervisory or team lead experience in a call center environment
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)