Senior Manager, Customer Success

Job Summary

A company is looking for a Senior Manager, Customer Success.

Key Responsibilities

• Manage a portfolio of existing customers on the platform
• Develop relationships with customers and provide guidance to achieve their business objectives
• Coordinate with internal teams to resolve customer issues and monitor client performance

Required Qualifications

• 7-10+ years of experience in customer success or account management, primarily in health tech
• Familiarity with DRGs and their translation into payment
• Experience in managing client success and being detail-oriented
• Ability to adapt communication style based on context
• Experience in ambiguous roles and critical thinking