Client Billing Support Manager

Job Summary

A company is looking for a Manager, Client Billing Support.

Key Responsibilities

• Lead and motivate a team of Customer Support Specialists to provide timely and empathetic support
• Own and drive team performance metrics through coaching and development
• Collaborate cross-functionally to improve billing support processes and ensure compliance

Required Qualifications

• Experience in Customer Service or Support, particularly in Live Chat and Phone channels
• Proven leadership experience managing a team of 8-10 people
• Understanding of insurance benefits and ability to explain complex concepts
• Data-driven mindset with experience in building and analyzing performance metrics
• Basic knowledge of medical coding/billing and platforms like Claim MD or Availity is a plus